Store Policy

PRIVACY & SAFETY

Information which is held at Holywood One  is customer name, delivery address, email and telephone number. Holywood One will not release any of the customers information to third parties unless necessary for the delivery service. 

TERMS OF BUSINESS

Information which is held at Holywood One  is customer name, delivery address, email and telephone number. Holywood One will not release any of the customers information to third parties unless necessary for the delivery service. 

HOW TO MAKE A PURCHASE

Browse through each of our collections and select the items you wish to purchase by adding them to your shopping basket.  Once you have completed your selection click on “Proceed to Checkout” and you will be asked for a few details that are required to process your order.  We will contact you by telephone or email regarding any delivery delays or security issues.  We accept the following major credit and debit cards: Visa, Mastercard, Switch, Solo, Delta, Visa Electron, Maestro.

PRICING 

All prices shown are in pounds sterling and are inclusive of any VAT payable in UK.  If a product is advertised at an incorrect price due to a typographical error or a supplier error we reserve the right to refuse or cancel an order whether or not the order has been confirmed.  In such a case we will make you aware of this and a full refund will be given, if required.  Prices quoted on this web store are for Internet sales only.

SECRUITY & PAYMENTS

All transactions which take place on our website are processed securely through Wix payments & PayPal . All your payment details are held on Wix Pay  & PayPal secure servers and so we have no access to any of your card or payment details. We may contact your bank if we suspect the transaction is fraudulent in anyway, this may cause a delay in processing and dispatching but is in the best interest of the customer.

COMPLAINTS 

We strive to adhere to consistently high standards and offer an excellent service. If for whatever any reason you are dissatisfied with the service we have provided you, please let us know. We need to know if things do go wrong so we can rectify these going forward. As we are locally owned business we are dedicated to customer service and take all complaints very seriously.

If you have any complaints or concerns you can contact us by:
Phone: +44 (0)28 9020 554 

Email: info@holyone.com
Address: Holywood One, 2 Sullivan Place, Holywood, BT18 9JF,  Northern Ireland

 

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL